*Attention Customers: If you placed an order before June 17, 2024, and need to initiate a return, exchange, or warranty request, please email our customer service team at [hello@tethrd.com]. Our team will assist you with the process promptly.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can follow the Returns Portal below: 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty Notice Regarding Purchases From Non-authorized Resellers
Tethrd offers a limited warranty for products purchased directly from Tethrd or its authorized retailers. Our products are warranted to be free from manufacturing defects for up to 365 days from the date of purchase or for the maximum period allowed by the laws of your jurisdiction, if less. Unfortunately, we cannot warrant the quality of products handled by distributors outside of our carefully selected network of partners, so our warranty only applies to purchases made directly through Tethrd or an authorized retailer.

Last updated: July 25, 2025