Careers

Tethrd is the industry leader in mobile elevated hunting, dedicated to providing the world's best saddle hunting gear. Headquartered in Columbia, TN, Tethrd is committed to innovation, quality, and customer satisfaction in the hunting gear industry.

JOIN THE TEAM

HOW TO APPLY

Simply email your cover letter and resume to Colleen Edgerton at colleen@tethrd.com and let us know which job you're applying for in the subject line.

CAREER OPPORTUNITIES 

 

Job Title: Vice President, Operations

Location: Columbia, Tennessee (South of Nashville)

Reports To: CEO

 

Company Overview

Tethrd is one of the most innovative brands in the outdoor industry and responsible for igniting the biggest trend the hunting industry has seen over the past 20 years. Tethrd designs, manufactures, and sells innovative technical specialty gear to hunters - specifically around saddle hunting. Our products are sold directly to consumers (D2C) and through select specialty retailers nationwide. With revenues exceeding $20M and strong momentum in the market, Tethrd is entering its next phase of growth and is seeking an experienced and disciplined Vice President, Operations to lead our critical operations function.

Position Summary 

The Vice President of Operations will own end-to-end supply chain and operational performance, including sourcing, manufacturing, inventory management, and fulfillment. This role is critical to scaling the business efficiently while maintaining product quality and safety, improving margins, and delivering an exceptional customer experience across all channels. The ideal candidate is both strategic and hands-on, with experience in high-growth consumer products companies, preferably in hard and soft goods.

Key Responsibilities 

Sourcing & Supplier Management

  • Develop and execute global sourcing strategies to optimize quality, reliability, and cost.
  • Identify, evaluate, and onboard new suppliers and manufacturing partners
  • Build strong vendor relationships and negotiate pricing, MOQs, and lead times
  • Mitigate supply risk through diversification and contingency planning

 

Manufacturing & Production

  • Oversee production planning and execution across domestic and international manufacturers
  • Ensure product quality standards and compliance requirements are consistently met
  • Drive continuous improvement initiatives in cost, lead time, and manufacturing efficiency
  • Partner with product development to support new product launches and timelines Inventory

 

Management & Demand Planning

  • Own S&OP (Sales & Operations Planning) process to align cross-functional teams
  • Optimize inventory levels to balance working capital and service levels
  • Implement systems and processes to improve inventory accuracy and visibility

 

Fulfillment & Logistics

  • Evaluate various 3PL options and execute a transition from owned distribution.
  • Oversee 3PL partners, warehousing, and distribution operations
  • Optimize order fulfillment processes for DTC, retail, and wholesale channels
  • Meet or exceed all customer specific fulfillment requirements particularly for National Accounts
  • Manage inbound and outbound logistics, including freight and last-mile delivery
  • Monitor and improve key metrics such as order accuracy, shipping times, and costs

 

Operational Strategy & Leadership

  • Build and scale operational infrastructure to support rapid growth
  • Optimize systems (ERP, WMS, etc.) to improve efficiency and data visibility
  • Develop KPIs and dashboards to track performance and drive decision-making
  • Lead, mentor, and grow the operations team
  • Collaborate cross-functionally with finance, sales, marketing, and product teams 

Qualifications

  • 15+ years of experience in operations, supply chain, or manufacturing leadership roles
  • Experience in a high-growth, private equity-backed or entrepreneurial environment strongly preferred
  • Background in consumer goods, outdoor products, apparel, or hard goods highly desirable
  • Proven experience managing global sourcing and supplier networks
  • Strong analytical and financial acumen, with a track record of improving margins and efficiency
  • Experience with ERP and supply chain systems (Netsuite experience strongly preferred)
  • Excellent leadership, communication, and problem-solving skills
  •  Ability to operate both strategically and tactically in a fast-paced environment
  • Experience operating within EOS/Traction or similar operating frameworks preferred
  • Bachelor’s degree in a related field What We Offer
  • Competitive salary + performance-based bonus
  • Equity participation
  • Comprehensive benefits package
  • Opportunity to make a significant impact in a rapidly growing company 

 

Job Title: Customer Service Manager

Location: Columbia, Tennessee (South of Nashville)

Reports To: Vice President, Marketing & Sales

 

Position Summary

The Customer Service Manager will lead Tethrd’s customer support team and ensure every customer interaction reflects the quality, knowledge, and trust our brand is built on. This person will oversee a small team responsible for general support, warranties, returns, exchanges, and issue resolution across phone, email, online chat, and customer service systems. This role requires someone who is organized, technically competent, and comfortable using tools such as Talkdesk, Redo, Shopify, and related systems. They do not need to be a developer or technical administrator, but must be able to learn systems quickly, identify issues, and help the team work more efficiently.

This person must love whitetail hunting and be able to speak confidently with customers about saddle hunting, Tethrd products, setup, usage, and gear selection. The ideal candidate is a self-starter who leads by example, communicates clearly, actively searches for answers, and is comfortable engaging with hunters by phone, email, in the retail shop, at events, and in small group settings.


KEY RESPONSIBILITIES

Customer Support Leadership

  • Manage a small customer service team handling phone, email, chat, warranty, return, exchange, and general support inquiries.

  • Ensure customers receive timely, helpful, and knowledgeable responses across all support channels.

  • Personally answer calls, respond to emails, and assist customers as needed.

  • Create and maintain customer support processes, including internal documentation for common questions and resolutions.

  • Answer technical questions related to saddle hunting, mobile hunting, Tethrd products, setup, usage, and troubleshooting.

  • Set expectations for response times, tone, issue resolution, and customer follow-up.

  • Coach team members on communication, product knowledge, and problem-solving.

  • Monitor recurring customer issues, product questions, and friction points.

  • Provide high-level oversight of warranty, return, and exchange processes to ensure they are handled fairly and consistently.

  • Support the team when escalation, judgment, or leadership input is needed.


Systems & Technical Competency

  • Use Talkdesk, Redo, Shopify, and related tools to support daily customer service operations.

  • Navigate Shopify to review orders, assist customers, and look up order information.

  • Help ensure workflows, tags, automations, and reporting are used properly by the team.

  • Troubleshoot basic system issues and coordinate with internal or external partners when needed.

  • Track key support metrics and provide regular updates to leadership.


Retail Shop Support

  • Assist with the Tethrd Retail Shop inside Tethrd Headquarters.

  • Help hunters choose saddles, sticks, platforms, ropes, and accessories based on their needs and hunting style.

  • Provide knowledgeable, hands-on product guidance to customers visiting the shop.

  • Operate and manage the retail POS system for in-person purchases.


Events & Customer Engagement


  • Attend consumer events, retail events, and brand activations as needed.

  • Represent Tethrd professionally with customers, retail partners, and the hunting community.

  • Speak on camera or in front of small groups about Tethrd products, saddle hunting basics, and customer support topics.

  •  Assist with demos, product questions, and in-person customer conversations at events.

QUALIFICATIONS

  • 5+ years of customer service, customer success, retail management, operations, or related experience.

  • Experience managing or leading a small team preferred.

  • Strong technical competency and ability to learn, manage, and improve customer service systems.

  • Comfortable using Shopify or similar ecommerce platforms.

  • Experience with Talkdesk, Redo, or similar customer support, phone, warranty, return, or exchange platforms preferred.

  • Strong written and verbal communication skills.

  • Comfortable answering phones, responding to emails, and handling difficult customer conversations with professionalism.

  • Must be a whitetail hunter with strong knowledge of saddle hunting and mobile hunting gear.

  • Comfortable speaking in front of small groups of hunters and representing the brand at events.

  • Willingness to travel to events, retail partners, and company gatherings as needed.

  • Highly organized, accountable, and able to manage multiple priorities at once.

  • Self-starter who actively searches for answers and takes ownership of problems.

  • Must understand and care deeply about the customer experience.

 

APPLICATION INSTRUCTIONS

Please submit your resume and a cover letter detailing your relevant experience and passion for digital marketing and the outdoors to Colleen Edgerton at colleen@tethrd.com.

 

 


Tethrd is an equal opportunity employer.